Alcatel Lucent Enterprise - OmniPCX RECORD

Alcatel-Lucent OmniPCX RECORD Suite

Reliable, scalable, and cost-effective solution for call recording and monitoring

Alcatel-Lucent OmniPCX RECORD Suite provides companies with additional web-based recording of audio and video calls, along with analytical tools. These capabilities improve quality assurance, accelerate customer issue resolution, enhance customer loyalty, and optimize employee monitoring and coaching.

OmniPCX RECORD Suite is easy to use and highly cost-effective thanks to seamless integration into new and existing Alcatel-Lucent OmniPCX Enterprise Communication Server environments.

OmniPCX RECORD Suite enables recording over VoIP, digital, analog, SIP trunks, and more. The solution also provides monitoring and evaluation of customer-employee interactions through easy-to-use web applications.

Key Points:

• Record voice and online interactions between your employees and customers
• Improve the quality of future customer interactions by identifying coaching opportunities
• Use dashboards and call recordings to create detailed reports

Features:

• Designed for use with the OmniPCX Enterprise Communication Server platform
• Modular solution: recording, screen capture, silent monitoring, quality monitoring
• Non-IP streaming converted to IP via solid-state Packetizer supporting plug-and-play
• Call recording in VoIP, digital, analog, SIP, and mixed environments
• Centralized recordings from independent satellite sites to a central server
• Meets Payment Card Industry (PCI) requirements for call recording systems
• Solid-state or virtual solutions with minimal requirements (only one server needed for mixed IP/non-IP environments)
• Compatible with encrypted environments
• Supports Microsoft Active Directory and Radius integration
• Multi-tenant solution

Benefits:

• Improved Performance
  Managers can silently monitor calls in real-time and then conduct targeted agent training.
• Customer Satisfaction
  Recording interactions minimizes disputes, and monitoring can speed up customer issue resolution.
• Compliance
  Meets legal and regulatory requirements.
• Cost-Effective
  Highly affordable solution offering built-in integration with Alcatel-Lucent OmniPCX Enterprise.

For a complete consultation on implementing voice recording systems (Alcatel-Lucent OmniPCX RECORD Suite) for your company, contact our office.